Password on cloud server not working

I'm trying to log onto the cloud server as part of the SysLog aggregation activity and the user password doesn't work.
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    Prakash J
    10-17-2018

    Kindly provide the error message and exact steps to recreate the issue, so that I can help you. :)

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    Luis V
    10-17-2018

    When I run sudo su - at the remote server login page and then I copy and paste the password it shows:
    [sudo] password for cloud_user:
    Sorry, try again

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    Luis V
    10-17-2018

    Update: It works if I type the password but the remote server doesn't seem to accent the contents of my clipboard.

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    Brandon B
    10-17-2018

    If you are using the web console, copy/paste does not work. It should work if you use a standard terminal to ssh into the machines, though.

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    James J
    10-17-2018

    I had the same problem, echo what Brandon mentioned.  Helped solve my problem.

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